Refund policy

Returns & Exchanges

We want every piece you bring home from Ritual Space to feel right. If it doesn’t, here’s how we can help.

Change of mind

If you change your mind, we’re happy to offer an exchange or store credit within 14 days of purchase in store, or 14 days of delivery for online orders.

To be eligible, items must be:

  • unused and unopened, in their original packaging with tags attached
  • returned with proof of purchase (a receipt, order number or bank statement is fine)

In store, simply bring the item back and we’ll arrange an exchange on the spot. For online orders, please email connect@ritualspace.au before sending anything back, and we’ll confirm the return and send you our return address. Change-of-mind return postage is at your cost. We recommend a tracked service, as we can’t take responsibility for items lost in transit.

We don’t offer cash refunds for change of mind. Store credit is valid for 12 months and can be used in store or online.

Items we can’t accept for change of mind

For hygiene and quality reasons, the following can’t be returned or exchanged for change of mind:

  • teas, cacao, supplements and other ingestibles
  • personal care and beauty products, unless the security seal is unbroken
  • incense once opened
  • custom or special orders
  • sale items
  • gift cards

Faulty, damaged or incorrect items

If something arrives damaged, develops a fault, or isn’t what you ordered, please let us know as soon as possible at connect@ritualspace.au. A photo of the item helps us sort it out quickly. Proof of purchase is all we need; original packaging isn’t required.

We’ll provide a repair, replacement or refund in line with the Australian Consumer Law, and we’ll cover reasonable return postage for faulty or incorrect items. This applies to all purchases, including sale items.

International orders

For orders shipped outside Australia, our change-of-mind terms above apply, with the 14 days counted from the date your order is delivered. Please note:

  • return postage is at your cost, and we recommend a tracked service
  • import duties, taxes and customs fees paid on delivery are not refundable by us
  • please mark your parcel as “returned goods” to avoid further charges

Faulty, damaged or incorrect items are handled as described above.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and international customers keep any rights they have under their local consumer laws. Nothing in this policy limits those rights.

Questions

We’re always happy to help. Contact us at connect@ritualspace.au or visit us in store in Mullumbimby.