Refund policy

Returns & Store Credit Policy

We take great care in curating our products and want you to feel confident in your purchase. Please review our returns policy below.

Returns Timeframe

  • You have 7 days from receiving your item to request a return.

  • For postal returns, items must be lodged with the carrier within the 7-day period and received back in store within a reasonable delivery timeframe.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unused, unopened, and in the same condition as received

  • In original packaging, with any tags intact

  • Accompanied by proof of purchase

Items sent back without first requesting a return will not be accepted.

How to Start a Return

To initiate a return, please contact us at connect@ritualspace.au within 7 days of receiving your order.

Approved returns must be sent to:
Ritual Space
43 Stuart Street
Mullumbimby, NSW 2482
Australia

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Store Credit (No Refunds for Change of Mind)

  • Approved returns are issued as store credit only

  • Store credit is valid for 12 months from issue

  • Store credit can be used in-store or online

We do not offer refunds for change-of-mind purchases.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival and contact us within 48 hours of delivery if:

  • Your item is faulty

  • Your item arrives damaged

  • You received the wrong item

We will assess the issue and offer a replacement or store credit where appropriate.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns on:

  • Opened or used items

  • Teas, cacao or ingestible goods (unless they have a security seal which is unopened)

  • Personal Care or beauty items (unless they have a security seal which is unopened)

  • Custom or special-order products

  • Sale items and gift cards

If you’re unsure whether an item is eligible, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original item (subject to approval) and place a new order once store credit has been issued.

European Union Customers

If your order is shipped to the European Union, you may cancel or return your order within 14 days of receipt. Items must be unused, unopened, and in original packaging with proof of purchase.

Contact

For any questions regarding returns or store credit, please contact:
connect@ritualspace.au